- If you are not satisfied with your purchase, you may return them for an exchange in its original condition without usage. All goods sold at DialsAndStraps are non-refundable unless of a manufacturer defect.
- A restocking fee of 20%, calculated over the item’s price shall be charged for returns.
- We only accept returns for all leather goods on a case by case basis due to the occurrence of leather creases. We reserve the right to reject any returns of leather goods.
- Unless a defective or wrong goods were sent to you, buyer pays for return shipping. Any free gifts or bundled purchase shall be return altogether as well.
- Should the item requested for an exchange is of lower value of the purchased item, no difference or change will be given. e.g. Customer A makes purchase of RM19 item, but request to exchange for an item of RM15, the balance RM4 will not be returned.
- Returns must be made within 3 days upon receiving of parcel.
- Sale items are not eligible for returns. If you are unsure about your item(s) eligibility, please contact us at [email protected]
- All straps must be returned in NEW & UNWORN CONDITION, Any signs of usage will void the return. Returned goods are subjected to quality control checks. DialsAndStraps reserves the right to refuse a return if signs of wear, alteration, misuse or damage is valid.
- We are not responsible for any damage or loss occurred during your return of the shipment process. We recommend that you use a tracked shipping for the returned parcel.
Please contact us at [email protected], instagram direct message @dialsandstraps, or WhatsApp +6011 1873 0069 with your order details to proceed with returns.