Where is DialsAndStraps located?

We are located in the capital of Malaysia. Kuala Lumpur 


How do I know what size is my watch? 

Sizing is determined from the lug width of your watch, you can check it by:-

1. Measuring the lug width using the cm size of the ruler. “Lug width” is the space in between the two watch legs.

2. If you are unsure of the size you may try to Google your watch name and model and search for the lug width on the specification. But still the best way would be to measure it by method No.1

What happens if I have an odd size lug size (such as 21mm)? What strap size should I order?

Most retailers including us carry common sizes of 18, 20, and 22mm. However since our leather straps are made to order, we can place a pre-order for your odd-sized strap at no cost, with a 1-2 week wait. 

Contact us and we can help arrange that.

Is there a warranty for your straps?

We provide a lifetime warranty for our straps. We cover everything except for accidental damage, or general wear and tear.

Your leather good is made of 100% authentic full and top grain leather. It is a natural, durable, and flexible material that has been used for thousand of years, and you can expect natural and unique characteristics to form such as crease, variation in color, scratches, and etc. Thereafter, these are not considered manufacturing defects.

Our goal is 100% Satisfaction, we will see to it that our customers are always satisfied in the end. We urge you to contact us if you have any questions or concerns about our products.

When can I receive my order after payment? 

Please refer to our Shipping Information here:

https://www.dialsandstraps.com/legal/shipping-information

What is your Return/Exchange policy?

Please refer to our Return/Exchange Policy here: 

https://www.dialsandstraps.com/legal/return-policy

I just received my order and I think one of the items is defective. What should I do?

Please contact us with a description of the defect and a picture (send to [email protected]) if possible. We will do our best to help you!

What if my question is not answered here?

Send us an email at [email protected], we will do our best to reply you from there. 

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