1. If you are not satisfied with your purchase, you may return them for an exchange in its original condition without usage. All goods sold at DialsAndStraps are non-refundable unless of a manufacturer defect. 
  2. A restocking fee of 20%, calculated over the item’s price shall be charged for returns. 
  3. We only accept returns for all leather goods on a case by case basis due to the occurrence of leather creases. We reserve the right to reject any returns of leather goods. 
  4. Unless a defective or wrong goods were sent to you, buyer pays for return shipping. Any free gifts or bundled purchase shall be return altogether as well. 
  5. Should the item requested for an exchange is of lower value of the purchased item, no difference or change will be given. e.g. Customer A makes purchase of RM19 item, but request to exchange for an item of RM15, the balance RM4 will not be returned.
  6. Returns must be made within 3 days upon receiving of parcel.
  7. Sale items are not eligible for returns. If you are unsure about your item(s) eligibility, please contact us at contact@dialsandstraps.com
  8. All straps must be returned in NEW & UNWORN CONDITION, Any signs of usage will void the return. Returned goods are subjected to quality control checks. DialsAndStraps reserves the right to refuse a return if signs of wear, alteration, misuse or damage is valid. 
  9. We are not responsible for any damage or loss occurred during your return of the shipment process. We recommend that you use a tracked shipping for the returned parcel.


Please contact us at contact@dialsandstraps.com, instagram direct message @dialsandstraps, or WhatsApp +6011 1873 0069 with your order details to proceed with returns. 

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